Brain Games Q&As

My device is not compatible with the application

• Try updating your operating system
• The application requires:

• Apple

• iOS 10.0 or higher
• 64-bit processor
• Internet access (to download experience content)

• Android

• Android 7.0
• 64-bit processor
• Gyroscope
• Accelerometer
• Internet access (to download experience content)

• See lists of supported Apple and Android devices attached

Nothing is happening when I point at the pack

• Open “Kellogg’s AR” application
• Click on the “Start” button on the homepage,then you will see the camera view
• Make sure you are pointing at the “How to play” section on the back of pack
• You must continue pointing at the “How to play” section on the back of pack
• Ensure your pack is not damaged
• If these steps fail and/or pack is damaged, direct users to online trigger (pending confirmation)

The autofocus feature is not working on my phone’s camera

• This only affects Apple devices running early versions of iOS11
• It does not affect devices running iOS11.3 or later
• Update your operating system to resolve the issue
• This should not stop the app from triggering when pointing at the back of pack,but may prevent triggering when pointing at front of pack

The app crashed/froze

• Open and close the app
• If issue persists,install and uninstall
• If issue persists,update your phone’s operating system